Terms and conditions
General terms and conditions
(01.02.2023)
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General conditions
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1. GTC validity
1.1 The GTC are applicable to any use of the More Than Care and Dog Affair GmbH websites, (hereinafter – More Than Care / Dog Affair), communication via e-mail or other means, telephone calls, customer enquiries and/or provision of the services.
2 By visiting or using the website or communicating with More Than Care / Dog Affair, the user or customer acknowledges that he/she has read through the GTC and fully accepts them as binding.
2. Registration
2.1 All registrations are made either via the booking tool on the website or by e-mail.
3. Deregistration
3.1 Care, hairdressing appointments, individual lessons, group lessons, home visits, consultations (initial consultation) and all other bookable More Than Care / Dog Affair offers and services must be cancelled in writing at least 48 hours before the relevant appointment, otherwise the costs will be charged in full or deducted from the subscription. Missed offers or appointments cannot be re done or refunded.
3.2 Events, seminars as well as workshops must be cancelled at least 2 weeks before the start of the course, otherwise the costs will be charged in full.
3.3 In the event of absence without cancellation, an administrative fee of CHF 50 will also be charged.
3.4 Cancellations prior to festive days are to be notified on Friday evening (by 6 p.m., CH time, at the latest). This applies analogously to the recognised festive days of the Canton of Zurich.
3.5 The companies More Than Care / Dog Affair reserves the right to cancel at short notice the care, hairdressing appointments, individual lessons, group lessons, home visits, consultations (initial consultation) and all other bookable offers of More Than Care / Dog Affairs due to extraordinary events, such as illness or accident on the side of More Than Care / Dog Affair. The costs incurred will not be charged.
4. Rules regarding behavior
4.1 More Than Care / Dog Affair will keep the dog in a appropriate way related to its species and behavior and to observe the Animal Welfare Act and its provisions.
4.2 All dogs must be vaccinated, chipped, de wormed and completely healthy. Should the dog be ill or show behavioral problems, the owner is obliged to report this to More Than Care / Dog Affair in advance. This also applies if a dog is in heat (dogs in heat cannot be send to daycare).
4.3 The dog owner assures that his dog is healthy, free of contagious diseases and has the following vaccinations. Should the vaccination not have been carried out properly, More Than Care / Dog Affair are entitled to withdraw from the contract at the financial expense of the dog owner.
4.4 The dog owner warrants that the dog has received at least the following effective vaccinations: Rabies, distemper, hepatitis, leptospirosis, parvovirosis, kennel cough.
4.5 The dog owner assures that the dog is de wormed regularly and effectively.
4.6 The use of Leash is compulsory in the car parking lot, in the shop, on the traiing ground and on the surrounding grounds. Dogs may only be let loose on the express instruction of More Than Care / Dog Affair. Participants are obliged to pick up their dog's mess.
4.7 In the event of inappropriate or unsuitable behaviour, More Than Care / Dog Affair reserves the right to exclude the person from the booked offer without issuing a course confirmation or other confirmation and without refunding the costs. There will be no contact between the leashed dogs without prior arrangement with More Than Care / Dog Affair. Sufficient distance is always kept from the other human-dog teams.
4.8 If the dog and owner is more than 10 minutes late, Dog Affair reserves the right to decide whether or not the dog will still be admitted to the requested service.
4.9 More Than Care / Dog Affair reserves the right to change the location of the booked service for operational reasons if necessary. Any claims as a result of the change of lesson location are excluded.
4.10 More Than Care / Dog Affair reserves the right to cancel or postpone all offers and services in the event of few participants or extraordinary events. Any claims as a result of the cancellation are excluded.
4.11 The dog owner undertakes to collect the dog on the agreed date and time. In the event that the dog is not collected, the dog owner will be charged for the costs incurred.
4.12 More Than Care / Dog Affair must be informed by the dog owner of any foreseeable delays with regard to drop-off and pick-up times. All costs in this regard will be borne by the dog owner. If More Than Care / Dog Affair are busy or booked at this time, the dog owner can pass the dog on to another kennel of his/her choice for further care, however, at the dog owner's financial expense.
4.13 If the dog is not collected, it will be handed over to a shelter of More Than Care /Dog Affair's choice after 3 days. The costs incurred in this connection will be charged to the dog owner.
4.14 Food is provided by the dog owner or food costs, but at least CHF 5.- per day of care, will be charged additionally. Likewise, the dog owner shall endeavor to hand over any medication required by his/her dog to More Than Care / Dog Affair.
4.15 The dog owner authorizes More Than Care / Dog Affair to commission a veterinarian to treat the animal, should this be necessary. The costs arising from the treatment will be borne by the dog owner. More Than Care / Dog Affair is obliged to contact the dog owner immediately before/during the visit to the vet. Journeys to the vet cost at least Fr. 30.-.
4.16 In the event of a fight or scuffle between the dogs, they will be separated and, in the event of injury, treated by a veterinarian. If the originator of the fight or scuffle can be clearly identified, the owner of the dog shall bear all costs incurred. Otherwise, each dog owner shall bear the veterinary costs for their own dog.
4.17 More Than Care / Dog Affair reserves the right to muzzle the dog if necessary.
4.18 More Than Care / Dog Affair is authorized to take other measures to maintain the business and without consulting the dog owner.
4.19 The dog owner is obliged to contribute to the maintenance of order in the More Than Care / Dog Affair establishment.
5. Insurance and disclaimer
5.1 Accident and liability insurance is the responsibility of the participants or the dog owners.
5.2 During the booked offer, the dog owners bear the responsibility and liability for themselves, their dog and any accompanying persons. The dogs must be insured for liability in accordance with the legal requirements. This is the responsibility of the dog owners.
5.3 In the event of theft, loss or damage to property by a participant during their stay at the venue, More Than Care / Dog Affair is only liable in the event of intent or gross negligence.
5.4 More Than Care / Dog Affair accepts no liability whatsoever for material damage, personal injury and/or financial loss resulting from the use of the exercises shown, nor for damage, injuries caused by participating dogs. The participant is liable for any damage caused by him and his dog. Any accompanying persons are considered participants.
5.5 More Than Care / Dog Affair's liability for injuries that may result from the dogs' free play is also excluded.
5.6 More Than Care / Dog Affair does not guarantee the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. More Than Care / Dog Affair accepts no liability for direct or indirect references to Internet pages.
5.7 The dog owner is liable, among other things, for the following damages or for all resulting costs:
- Damage to persons and property caused by his dog despite all care and precautions taken by More Than Care / Dog Affair;
- For illnesses of his dog or the resulting necessary treatments;
- For injuries to his dog caused by his own behavior;
- In the event of infection of other dogs through concealment or ignorance of an illness of his dog or ectoparasites brought in by him;
- In the event of cover resulting from a dog's concealment of her being in heat.
5.8 If the dog causes damage, escapes or runs away despite the usual supervision, the dog owner is liable. Furthermore, the dog owner assumes liability for any damage or injury caused by the dog to people and/or animals.
5.9 Items belonging to the dog owner such as baskets, blankets, leashes, toys, etc. are not considered brought in. More Than Care / Dog Affair accepts no liability for damage to these items.
5.10 If, despite all care and precautions, a dog should perish, escape and not be found again or be stolen, the dog owner explicitly and fully waives any compensation or claim for damages.
5.11 If, contrary to the owner's statement, the dog should be able to be occupied, More Than Care / Dog Affair accepts no responsibility for any unplanned occupancy. More Than Care / Dog Affair is not responsible for the costs and subsequent costs arising from the pregnancy of the dog and the puppies born.
5.12 If the dog owner violates or disregards these terms and conditions or More Than Care / Dog Affair's instructions, More Than Care / Dog Affair's liability is excluded.
6. Payment
6.1 Payment is possible by card, TWINT or cash. More Than Care / Dog Affair is authorized to decide if and when invoices are issued and informs the relevant customers.
6.2 The price list is part of these GTC and can be found on the websites www.morethancare.ch and www.dogaffair.ch (by clicking this link you will be re direct to the Dog Affair web site)
7. Social Media
7.1 All video and photo recordings made during courses or other services (daycare, grooming, etc.) are subject to a right of use for further training and/or publication on the More Than Care / Dog Affair website and other social media. Participants who do not agree to this must notify More Than Care / Dog Affair in writing before the start of the course or service at the latest.
7.2 The dog owner agrees that More Than Care / Dog Affair may use photos of the dog on promotional material, advertisements, on social media without giving names.
7.3 All More Than Care / Dog Affair documents and documentation are protected by copyright and are for personal use only. This also applies to the content and images on the website. Any reproduction or distribution is only permitted with the express written consent of More Than Care / Dog Affair.
8. Disclaimer
8.1 The content and links available on the More Than Care / Dog Affair website are for information purposes only. They do not establish a legal relationship between the website visitor and More Than Care / Dog Affair. Any liability for possible damages resulting from the use of the website or the information available on it is excluded. In particular, no liability is assumed for the topicality, completeness and correctness of the contents. Liability for links to third-party websites and the content of such websites is also excluded.
9. Validity of the GTC
9.1 Any invalidity of a provision of the GTC shall not lead to the invalidity of the remaining provisions of the GTC.
9.2 Deviations from the GTC shall only apply if agreed in writing.
10. Applicable law
10.1 Applicable law is exclusively Swiss law.
11. Place of jurisdiction
11.1 The place of jurisdiction is determined by the location of More Than Care / Dog Affair GmbH (Zurich).
Special Terms & Conditions for Daycare services
1. Admission Daycare
1.1 Before the dog is admitted, an introductory meeting with the dog owner and a trial stay for the dog will be arranged. The duration of the trial stay is determined by More Than Care / Dog Affair. The registration form for the trial stay must be signed and received by More Than Care / Dog Affair before the trial day.
1.2 The More Than Care / Dog Affair confirms the admission to the trial stay by e-mail. From this moment the registration is considered binding.
1.3 Only after a trial stay the definite confirmation of admission follows by e-mail. From this point on, the admission is considered binding.
1.4 More Than Care / Dog Affair reserves the right to refuse participants or dogs without giving reasons.
1.5 Dogs in heat will not be accepted into care.
1.6 Sick or injured animals can be admitted only in consultation with the attending veterinarian.
1.7 More Than Care / Dog Affair reserves the right not to accept a dog that shows symptoms of an illness and furthermore to withdraw from an already concluded care contract for this reason and at the financial expense of the dog owner. This also applies if the owner has not provided any corresponding information or given any corresponding advice by the bring day.
1.8 Packing list for the dog
- On the day of the trial: Vaccination certificate with current vaccinations and microchip number.
- Dog food, if applicable;
- Possibly medication;
- Collar and leash (no chain collar or AirTag due to risk of injury during play);
- Winter and rain clothing (Only if your dog has such and it must be worn).
Special Terms & Conditions for Grooming services
1. Grooming rules
1.1 We will perform the tasks assigned to us to the best of our knowledge and belief and with due care and competence. However, this is only possible if the client informs us about everything necessary and instructs us accordingly. (e.g. dangers, allergies, illnesses, behavioral disorders, etc.).
1.2 We undertake services agreed only by prior arrangement. Any treatments are carried out according to these special provisions grooming and the quality requirements of a dog salon. Requests that could endanger the welfare of the dog will not be carried out. The duration of the contract is limited to the duration of the treatment.
1.3 If the dog causes damage to the inventory, furniture, property or merchandise during his stay in the dog salon, the resulting costs are to be borne by the owner. The liability of the dog salon is expressly limited to negligence.
1.4 If the treatment is terminated prematurely due to behavior by the dog (e.g. biting, seizures) or owner (e.g. acting contrary to instructions of Dog Affair's care staff), the previously agreed price must still be paid. Time delays due to disturbances caused by the dog will be charged. The Dog Affair is entitled to charge appreciable time delays due to restlessness of the dog or disturbances of the owner as additional expenses.
1.5 The animal must be examined immediately after grooming for any grooming deficiencies, which can then also be corrected immediately. Later complaints cannot be accepted. The price agreed upon before the start of treatment is to be paid. The dog salon assumes no liability for custom dog haircuts as well as treatments if they do not comply with the FCI standard. Only de-flead and dewormed dogs are to be groomed.
1.6 The client is obliged to inform us immediately if he will not return on the agreed date and time. In case of emergency or termination of the contract not in accordance with the contratc, the animal automatically remains in the care of Dog Affair against subsequent charging of the known rates.
2. Liability in the event of a damage
2.1 We shall only be liable to the client or third parties for damage caused by us during the performance of the service due to a clear breach of the duty of care. If we were not sufficiently instructed by the client, we reject any resulting liability claims of the client or third parties in full.
2.2 No compensation can be provided by us for injuries caused by accidents not our fault, or loss of the animal (infectious diseases, runaway, etc.).
2.3 If the animal suddenly falls ill or is injured during the treatment period, it will be presented to the veterinarian in charge. If this veterinarian is not available, we reserve the right to consult another veterinarian. No agreement will be negotiated with the pet owner about the costs incurred in this case. Therefore, the pet owner is responsible for all costs.
2.4 In the event of demonstrable suspicion of animal abuse, we reserve the right to initiate appropriate measures and clarifications.